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Hi, I’m Devika Jallegowda — a documentation systems strategist with 17+ years of experience leading content, knowledge base, and documentation initiatives in fast-paced tech environments.

My Core Expertise

I specialize in:

  • Leading technical writing and documentation teams
  • Building scalable knowledge base systems
  • Driving content strategy for complex, distributed products
  • Collaborating with engineering, design, and product teams
  • Automating content workflows with GenAI and modern tools

Expanding with Product Mindset

While I continue to grow in documentation leadership, I’m also evolving as a product-aligned content leader:

  • Pursuing an Executive MBA in Product Leadership
  • Applying product thinking to improve user experience
  • Driving cross-functional collaboration across content, design, and product
  • Streamlining operations through automation and data-backed decisions

These skills allow me to lead documentation teams with a product-first mindset — improving efficiency, strategic impact, and user satisfaction.

Career Timeline

  • 2023 – Present: Executive MBA in Product Leadership, transitioning into hybrid content-product roles
  • 2020 – 2023: Lead Information Developer at Zeta – built internal knowledge base, streamlined API docs, launched GenAI pilot
  • 2015 – 2020: Senior Technical Writer – collaborated across engineering, content governance, and dev workflows
  • 2008 – 2015: Core contributor to documentation systems at companies like NetApp, JPMorgan Chase, and more

“Devika has a rare gift for transforming chaos into clarity — whether it’s complex API documentation or mentoring younger writers. Her systems-first thinking has elevated every team she’s worked with.”
— Former Manager, Zeta

What I’m Focused On Now

As I transition into product-aligned content leadership, I’m currently focused on:

  • Sharpening product thinking through my Executive MBA and hands-on case work
  • Building my portfolio to reflect content + product hybrid capabilities
  • Exploring freelance opportunities in product storytelling and documentation strategy

Connect with Me

I’m always open to exciting collaborations, freelance opportunities, and full-time roles at the intersection of content, product, and UX.

Let’s build better documentation and product experiences — together.