Content Strategy and Governance
Set the documentation quality standard for the team: built the 5Cs framework, trained writers on it, and ran audit cycles that gave every writer the same measurable bar to write against.
60-Second Summary
Problem
As documentation expanded across multiple product teams, quality, structure, and usability became inconsistent. Without a shared framework, content quality, structure, and usability differed across product areas, and writers had no common standard to evaluate their own work against.
This created challenges in:
- Content consistency
- Documentation quality measurement
- Scalable governance for documentation improvements
Approach
I built and rolled out a structured content strategy and governance framework for the team, then ran the audits that proved it worked.
Key initiatives I led:
- Creating a Content Maturity Model to evaluate documentation quality
- Training the team on the 5Cs framework and running large-scale documentation audits using it
- Establishing governance guidelines for documentation standards across the team
- Creating structured evaluation models writers could apply to their own work, not just rely on after-the-fact review
The goal was to shift documentation quality from subjective feedback to structured evaluation and continuous improvement — and to make every writer able to self-assess against the same bar, not just me.
Impact
- Improved documentation readability and usability across audited documentation sets, measured using structured content scoring and readability evaluations during successive audit cycles
- Gave the team a shared, consistent standard to evaluate documentation quality against — not just my own judgment call
- Created scalable governance models for documentation systems that outlasted any single audit cycle
- Increased cross-team adoption of documentation standards
- Standardized documentation patterns improved information discoverability for developers and product users
Related
5Cs Content Audit Model - the framework this initiative was built around
Documentation Governance Framework - the standing governance model this work established